Managing Director John Lowther has overall responsibility for company policy and development, and he is ably assisted by his daughter Emma who is in charge of Administration and Customer Service. John’s wife Liz has a flexible role as a Director, and she gives back-up in a range of management roles when required.
Wayne Watson is Plant Maintenance Manager, assisted by Karl Wilson who is the companies main delivery driver.
Specialities and Unique Selling Points
Lowther Industries has 3 principal specialisms :-
A comprehensive range of tools to meet the needs of both the home DIY enthusiast and the professionals.
A wide range of commercial vans, mini-buses and cars always available.
Specialists in Pressure Washers, Compressors, Air Tools and Surface Preparation Equipment, including low vibration equipment.
With 4 members of the Lowther family deeply involved in the business, customers are guaranteed personal service when dealing with the Company.
Long-standing clients are confident that they can trust in the management and staff of Lowther, one or more of whom are available on a 24/7 basis should problems arise. We do not need and do not use the call-centre system. When you make contact you will talk to someone who recognises you and your requirements.
Quality Standards, Health and Safety and Awards
Lowther Industries are members of the Hire Association of Europe The North East Chamber of Commerce and the Small Business Federation. As such they can offer customers a service which meets only the highest of professional standards.
Through these professional bodies, the Company is kept abreast of the most up-to-date information on matters of the Law, Health and Safety and the Environment.
Clients value the security of knowing that they will receive only the highest of quality standards of service from Lowther.
Client List, Endorsements and Case Studies
Lowther’s client list is highly cosmopolitan as a result of the company’s ability to deal with all types of business; from the sale of an electric drill to an individual householder to the sale and hire of equipment and tools to a major shipbuilder and repairer, in all dealings Lowther’s courteous personal service comes into play. All clients are important, and they deserve care and attention to detail.